I KEEP GETTING KICKED TO THE MAIN MENU

If the app kicks you to the main menu that means the app/device can't handle all countries package. This can be fixed by removing unneeded countries from your playlist Example Message: "Please remove non-speaking english countries from my playlist" This will improve app performance and speed also

I PLACED MY ORDER, WHAT'S NEXT?

Once you place your order, and the payment is confirmed, you will receive 2 emails from us, first one instanly, it contains payment confirmations, second one shortly, time we prepare everything for you and it contains the login details and the instructions, if you didn't find it in your inbox check your spam/junk folder. However, in the rare occasion it may take up to 24 hours maximum to deliver your order.

I DIDN'T RECEIVE MY ORDER YET.

If you placed your order and you didn't get the email that contained the login details in 24 hours maximum, we kindly ask you to check your spam/junk folder, if you still cannot find it, contact us via : Email: https://iptvbooth.com/contact-us/

I CAN'T LOG IN (invalid or has expired)

If you just received your account username and password, tried to log in but got a message saying "invalid or has expired" That could only mean 2 things 1 - You are using a VPN which blocks our servers 2 - Your ISP is blocking our servers which mean you will need to use a VPN to bypass it

I HAVE BUFFERING ISSUES

You Should know that our service is a no buffering with anti-freeze technologie, we monitor our servers 24/7 in case there is any issue we are the first one to know, so if you are facing any buffering issues its from your side that is why we highly recommend getting a TRIAL FIRST Troubleshooting steps The first thing to do is to restart your router, and device and try again. This helps in many cases. If the issue continues, you must test the internet speed directly from your device. Open this website: www.fast.com directly from your streaming device (not a different). The result should be 20 Mbps or higher. If your device is not getting the proper speed or your internet provider is throttling your connection, you’ll experience buffering. If you still keep getting buffering, check these steps: - Ethernet cable is recommended over wifi (if possible) - Update your Device to the latest update available to you - Delete your profile/user and re-type it again - Change Video Player for settings choose another player - Change app by downloading another app from our instructions page - Try a VPN, sometimes using a VPN can help If you still keep getting buffering after trying all the above steps then you will need to contact your ISP to assist you

HOW MANY CONNECTIONS?

There is no device limit but One connection at a time which mean you can on stream 1 device at the same time More connections cost extra (up to 5) you will find connections price before checkout

CAN I ADD MORE CONNECTIONS TO MY ACCOUNT?

You can't add an additional connection to an active account You can either wait until it expires or purchase a second account

CAN I ADD MORE CONNECTIONS TO MY ACCOUNT?

You can't add an additional connection to an active account You can either wait until it expires or purchase a second account

IS ROKU DEVICE SUPPORTED?

No, roku is not supported because the device doesn't support IPTV if you bought our service without knowing that then we won't be able to refund your payment

THE APP IS VERY SLOWRUNNING SLOW

This can be easily fixed by remove unneeded countries. it will improve app speed by a lot Contact us with your account username to do that for you

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